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Frequently asked question & Customer Support

This page contains our Terms and Conditions, and our Privacy Policy - all the small print in one place. 

Terms and Conditions

These Terms and Conditions are provided to help you understand how we do business with you. 


  1. All prices shown on this Website include include VAT at the current standard UK rate. 
  2. Delivery charges shown are for delivery to United Kingdom addresses.  No online facility is currently available for delivery outside the United Kingdom.

Purchasing Online

  1. In order to conclude a contract online, a customer needs to go through the following steps:
    1. Select the items you wish to purchase and add them to your shopping cart.  Clicking the “Buy” button will allow you to specify a quantity of items to buy, clicking the “Add to Shopping Cart” will add one of the selected item to your cart.   You can check what is in your shopping cart at any time by clicking on the “Shopping Cart” button on the left-hand side of the screen. 
    2. Once you have selected all the items you wish to buy, click on the “Checkout” button or the “Checkout” link on the left-hand side of the screen.  This will take you to a delivery details and Payment screen.  Enter your details into these screens. 
    3. You can change your order at any time prior to checking out by clicking the “Shopping Cart” button on the left-hand side of the screen and modifying the quantities or deleting items. 
    4. Once you have completed the checkout process you will have completed your order and will be committed to the purchase. 
    5. An email will be sent to the email address you give us, to confirm receipt of your order. 
  2. If you make an error after completing checkout on the site, you should contact us by phone on 01803 211007 within normal business hours (see the About Us page).  Alternatively, you can email sales@actionmodelcentre.com with your contact details and we will call you back.  
  3. No paper contract will be filed by AMC.
  4. Items not in stock will be placed on back order and forwarded to you as soon as they come in.  AMC reserves the right to cancel an order if stock becomes unavailable from the supplier following receipt of an order.

Administrative Details

  1. All correspondence to do with any online purchase should be addressed to Action Model Centre, 34 Lucius Street, Torquay, Devon TQ2 5UN. 
  2. The AMC VAT number is GB 750 2150 74.
  3. All contracts for purchases are subject to the law of England. 

Special Order Items

If you want us to purchase items that we don't normally stock  from our suppliers on your behalf this would be classed as a Special Purchase Order (SPO). Payment must be made in full before we begin the process of purchasing on your behalf. This constitutes a contract between the customer and AMC.  If the customer subsequenty cancels we reserve the right to make a  charge for costs incurred and loss of profit.

Returns Policy
If you wish to return any of the items to us, please phone 01803 211007  for advice.

Privacy Policy
AMC will protect your privacy. This Privacy Policy explains our practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at enquiries@actionmodelcentre.com

Information we collect
AMC collects the details provided by you together with information we learn about you from your use of our service and your visits to our web site. We also collect information about your transactions including details of credit/debit cards you use.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
Use of your information and your preferences
We will use your contact details to communicate with you in connection with any orders you place with us. 
We may use your information to send you offers and news about AMC products and services. We may contact you by post, telephone or fax for these purposes.  We will only email you with offers if you have opted to receive email from us. 
Please note that there may be instances where it may be necessary for us to communicate with you for administrative or operational reasons relating to our service.

Disclosures of your information
We will never pass or sell your personal data to anyone else, apart from suppliers that process data on our behalf.

Other web sites
Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, you should check their privacy policy, which may differ from ours.

Access rights
You have a right to access the personal data that is held about you. To obtain a copy of the personal information AMCs holds about you, please write to us at the following address: Privacy Officer, AMC, 34 Lucius Street, Torquay, Devon, TQ2 5UN, enclosing your postal details and a cheque for £10 payable to Action Model Centre.


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Telephone : 01803 211007   Fax : 01803 292029   Email : sales@actionmodelcentre.com